Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Websites With Punch, a website monitoring software subscription operated by Makvion Technologies. It is part of our Terms of Service. The Free plan costs nothing and needs no card, so you can try the service before you pay.

What You Pay For

Pro and Business are subscriptions to our online service, billed in advance monthly or yearly in USD. Optional site packs are billed on the same schedule. Subscriptions renew automatically until you cancel. Current prices are on our Pricing page.

Refunds

Payments are not refunded, including after you cancel. This applies to monthly and annual plans, site packs, upgrade charges and renewals, and to any unused time left in a billing period. The only exceptions are listed under Exceptions below.

Cancelling

You can cancel anytime, with no cancellation fee:

• On Your plan, choose Cancel plan.
• Or open Manage billing (on Your plan or in your profile menu) and cancel in the billing portal.

After you cancel, you keep your plan until the end of the period you have already paid for, and you are not charged again. Your account then moves to the Free plan. Nothing is deleted: sites beyond the Free limit are locked until you upgrade or free a slot. To avoid the next charge, cancel before your renewal date.

Plan Changes

• Annual to monthly: the switch takes effect at your next renewal. You keep annual billing until then, with no refund or credit for the remaining months.
• Downgrades and removing site packs: take effect at renewal, with no refund or credit. You keep your current capacity until then.
• Upgrades and adding site packs: take effect immediately and are charged right away on a prorated basis: unused time on your current subscription is credited, the new total is charged, and your billing date moves to that day.

Exceptions

We will refund the affected amount in these cases:

• Duplicate charges: you were charged more than once for the same plan, site pack or billing period.
• Billing errors: you were charged a different amount from the price shown at checkout, or charged again after your cancellation took effect.
• Service not provided: a technical problem on our side means a paid plan or site pack you were charged for was never made available to you, and we can't fix it within a reasonable time.

Please tell us within 30 days of the charge. Approved refunds go back to the original payment method and usually arrive within a few business days, depending on your bank.

Payments are processed by Dodo Payments, the merchant of record for your purchase, which may also issue refunds under its buyer terms. Nothing in this policy limits any right to a refund you have under applicable law.

Billing Help

For a billing question or to report a charge, use our contact form with the Billing topic. Include the email on your account and the date and amount of the charge. Never send card numbers. Please contact us before disputing a charge with your bank, so we can sort it out quickly.

Contact

Websites With Punch is operated by Makvion Technologies, based in India.

Questions? Use our contact form or write to hello@websiteswithpunch.com. We aim to reply within 1–2 business days.